No Refund Policy: All sales are final. Once a license is purchased and activated, no refunds will be provided under any circumstances.
1. General Policy
Nexa Window operates on a strict no-refund policy. All payments are non-refundable including for change of mind, lack of usage, technical difficulties on user end, dissatisfaction, or duplicate purchases.
2. License Activation
- Licenses are activated immediately upon successful payment
- Once activated, the license period begins and cannot be paused or refunded
- It is your responsibility to ensure you purchase the correct plan and duration
3. Payment Failures
- If payment fails, no license will be activated
- You may retry the payment or contact support
- Failed payment attempts do not constitute a purchase
4. Service Issues
- We will work to resolve issues promptly
- Service credits may be provided at our discretion for extended outages
- No monetary refunds will be issued
5. Cancellation Policy
- You may cancel your subscription at any time
- Cancellation stops future renewals but does not refund current period
- You retain access until the end of the paid period
- No pro-rated refunds for partial months/periods
6. Chargebacks
- Initiating a chargeback will result in immediate account suspension
- All data and access will be revoked
- Legal action may be taken for fraudulent chargebacks
- Contact support first to resolve any payment disputes
7. Exceptions
- Technical errors on our end that prevent service delivery
- Billing errors where you were charged incorrectly
- Legal requirements under applicable consumer protection laws
8. Contact for Issues
If you experience any problems, contact support immediately. Do not initiate chargebacks without contacting us first.
Important: Please carefully review your purchase before completing payment. All sales are final and non-refundable.
Questions? Contact our support team before making a purchase if you have any doubts.